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Ali Zelmat

Director of Operations

Email ali.zelmat@crescentpw.com

Phone (919) 439-5327

Biography

I’m a dynamic and results-driven leader with a proven track record in client experience development, process improvement, and organizational management. With over 20 years of experience leading operations and driving business transformation initiatives, I bring a strategic and people-centered approach to building high-performing teams and delivering exceptional customer outcomes.

I’m passionate about creating deep, customized client experiences that go beyond expectations. My approach is rooted in understanding each client’s unique needs and aligning service strategies to deliver meaningful, lasting value. Throughout my career, I’ve designed and executed customer experience strategies that elevate service delivery across diverse markets and align seamlessly with business goals.

My expertise spans the implementation of scalable support infrastructures, optimization of operational workflows, and the integration of innovative technologies to enhance efficiency and customer satisfaction. I’m known for leading cross-functional teams through complex change initiatives, fostering a culture of continuous improvement, and mentoring emerging leaders.

With a background in Management Information Systems and Accounting, I combine analytical rigor with operational insight to solve challenges and drive sustainable growth. My collaborative leadership style and strong communication skills have enabled me to build lasting partnerships across departments and geographies, ensuring alignment and accountability at every level.

Education

BS, Management Information Systems

AAS, Accounting

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Financial Disclosures

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